Managed services
An optional service, scoped in writing: agreed channels, hours, contact limits and escalation rules. Our team works inside your Brexoo workspace, so every call and note is on the record.
Hours a month
Included in the Managed plan
Things agreed in writing
Channels, hours, brief, service levels
Steps per handoff
Every one on the record
Guaranteed outcomes
We guarantee effort, not results
What's agreed up front
Defined, not open-ended.
Channels
Which channels we use, in your approved business identity.
Hours and limits
Service hours per month and contact limits per prospect.
Your instructions
Qualification brief, disqualifiers and handoff conditions.
Service levels
Response expectations, escalation rules and exclusions.
How our team works
Facts separate from opinions.
Agents record what the prospect said separately from their own interpretation and from AI suggestions.
Step
Step 1
Sign in securely
Each agent has an individual account with multi-factor authentication. No shared logins.
Step 2
Read your instructions first
Confirm the qualification brief, then review the project, its source and any contact restrictions.
Step 3
Contact only through approved channels
Using your approved business identity, within the contact limits you agreed.
Step 4
Record what was said
Answers go on the record, separate from the agent's opinion. Then set the next action or close with a reason.
Step 5
Book only when confirmed
An appointment is made only after the customer confirms and availability is checked.
Step 6
Hand off cleanly
You get a structured summary, and service time is logged against your hours.
Is this included in every plan?
Do you guarantee appointments?
What happens to unused hours?
Talk to us about your capacity.
We'll scope hours, channels and limits around how your team works.